Warranty
All products provided by CRYSOUND exemplify exceptional craftsmanship and enduring durability. By choosing a CRYSOUND product, you're not only acquiring one of the most reliable devices on the market but also making a dependable investment in your future work. We commit to providing you with superior warranty support, ensuring that your equipment operates at its best continuously.
Our warranty exclusively covers defects in materials and workmanship that occur during the manufacturing process. Consequently, the warranty does not cover manuals, fuses, disposable batteries, or damage from neglect, misuse, contamination, alteration, accident, or abnormal conditions of operation or handling, including failures caused by use outside of the product's specifications, normal wear and tear of mechanical components, negligent use, incorrect power supply, or incorrect connection to the equipment.
This warranty is applicable exclusively to the original purchaser and is non-transferable. To verify original ownership, proof of purchase is required. If products are sold, purchased, or used through unauthorized dealers, the warranty is invalidated and no warranty coverage, services, repairs, or replacements will be provided.
All acoustic cameras are delivered with a 2-year warranty, beginning on the date of shipment.
Please refer to the table below for a comprehensive list of warranties.
Our warranty exclusively covers defects in materials and workmanship that occur during the manufacturing process. Consequently, the warranty does not cover manuals, fuses, disposable batteries, or damage from neglect, misuse, contamination, alteration, accident, or abnormal conditions of operation or handling, including failures caused by use outside of the product's specifications, normal wear and tear of mechanical components, negligent use, incorrect power supply, or incorrect connection to the equipment.
This warranty is applicable exclusively to the original purchaser and is non-transferable. To verify original ownership, proof of purchase is required. If products are sold, purchased, or used through unauthorized dealers, the warranty is invalidated and no warranty coverage, services, repairs, or replacements will be provided.
All acoustic cameras are delivered with a 2-year warranty, beginning on the date of shipment.
Please refer to the table below for a comprehensive list of warranties.
Acoustic Camera Warranty List
Handheld Acoustic Camera
Fixed Acoustic Camera
Drone-mounted Acoustic Camera
Accessories
- Ultrasound Generator
- Thermal Imaging Camera Module
- Smart battery pack
- Smart battery charger
series #
CRY2620
CRY8120
CRY2620M
CRY2626G
IA1100
IA1300
IA2000
IA1100
warranties
2 Years
2 Years
2 Years
2 Years
2 Years
2 Years
1 Years
1 Years
All products provided by CRYSOUND exemplify exceptional craftsmanship and enduring durability. By choosing a CRYSOUND product, you're not only acquiring one of the most reliable devices on the market but also making a dependable investment in your future work. We commit to providing you with superior warranty support, ensuring that your equipment operates at its best continuously.
Our warranty exclusively covers defects in materials and workmanship that occur during the manufacturing process. Consequently, the warranty does not cover manuals, fuses, disposable batteries, or damage from neglect, misuse, contamination, alteration, accident, or abnormal conditions of operation or handling, including failures caused by use outside of the product's specifications, normal wear and tear of mechanical components, negligent use, incorrect power supply, or incorrect connection to the equipment.
This warranty is applicable exclusively to the original purchaser and is non-transferable. To verify original ownership, proof of purchase is required. If products are sold, purchased, or used through unauthorized dealers, the warranty is invalidated and no warranty coverage, services, repairs, or replacements will be provided.
All SLMs are delivered with a 2-year warranty, beginning on the date of shipment.
Please refer to the table below for a comprehensive list of warranties.
Our warranty exclusively covers defects in materials and workmanship that occur during the manufacturing process. Consequently, the warranty does not cover manuals, fuses, disposable batteries, or damage from neglect, misuse, contamination, alteration, accident, or abnormal conditions of operation or handling, including failures caused by use outside of the product's specifications, normal wear and tear of mechanical components, negligent use, incorrect power supply, or incorrect connection to the equipment.
This warranty is applicable exclusively to the original purchaser and is non-transferable. To verify original ownership, proof of purchase is required. If products are sold, purchased, or used through unauthorized dealers, the warranty is invalidated and no warranty coverage, services, repairs, or replacements will be provided.
All SLMs are delivered with a 2-year warranty, beginning on the date of shipment.
Please refer to the table below for a comprehensive list of warranties.
Acoustic Camera Warranty List
TYPE
SLM
NOISE SENSOR
Data Acquisition System
Accessories
MODEL
CRY2851
CRY2831
CRY2832
CRY2110
CRY2120
CRY2301
CRY2304
NA41
NA43
Warranty duration(year)
2 Years
2 Years
2 Years
2 Years
2 Years
2 Years
2 Years
2(except for the windproof ball)
2(except for the windproof ball)
Warranty for Repair Service
During the warranty period, CRYSOUND provides warranty repair services. The warranty for repair is valid for two years and covers only the repaired part. The general warranty period is not extended accordingly.
Product Guarantee
All products provided by CRYSOUND exemplify exceptional craftsmanship and enduring durability. By choosing a CRYSOUND product, you're not only acquiring one of the most reliable devices on the market but also making a dependable investment in your future work. We commit to providing you with superior warranty support, ensuring that your equipment operates at its best continuously.
Service during the warranty period
During the warranty period, the seller will provide the following warranty services:
1) Provide free user manuals, installation, operation, and maintenance manuals for the product;
2)During the warranty period, CRYSOUND provides warranty repair services. The warranty for repair is valid for one year and covers only the repaired part. The general warranty period is not extended accordingly.（Repair service warranty usually refers to the additional warranty protection provided by the manufacturer or supplier for the repaired part of the product during the warranty period. This means that if The product has malfunctioned during the warranty period and and needs repair, the repaired part will enjoy an additional warranty for a specific period of time.）
3) Provide 7×24 technical services and technical support services.
4) The expenses incurred during the warranty period shall be borne by our company;
Services Beyond The Warranty Period
Beyond the warranty period, our company will provide free technical consulting services and non free maintenance for the products supplied for this project. The service methods and contents that can be provided are as follows:
1) Telephone consultation service:
Technicians provide technical consultation and fault analysis solutions related to the system through telephone consultation services. The company has dedicated maintenance personnel who provide mobile consultation services 7×24.
2) Email service
Maintenance personnel provide technical support for system failures described by purchaser through email replies.
3)On-site service
For those who require on-site service, maintenance personnel can provide on-site service.
4) Problem consultation service
We mainly deal with operational issues,System issues,Product function Q&A,Customer needs and improvement suggestions for the product.
Exclusions
Our warranty exclusively covers defects in materials and workmanship that occur during the manufacturing process. Consequently, the warranty does not cover manuals, fuses, disposable batteries, or damage from neglect, misuse, contamination, alteration, accident, or abnormal conditions of operation or handling, including failures caused by use outside of the product's specifications, normal wear and tear of mechanical components, negligent use, incorrect power supply, incorrect connection to the equipment,or failure to install, use, or maintain the product in accordance with the seller's instructions.Meanwhile, product damage caused by natural disasters, including but not limited to fires, floods, earthquakes, and other natural disasters, is also not covered by the warranty.
Obligations Of The Purchaser
The purchaser is responsible for notifying the seller of any defects or problems with the product within the warranty period. The purchaser must also provide proof of purchase and a detailed description of the problem. The purchaser is obligated to cooperate with the seller in the diagnosis and resolution of the problem, including allowing the seller or its authorized representative to inspect the Product.Failure to provide such notice within the specified time period shall constitute a waiver of the purchaser's warranty claims.
Limitation of Liability
The seller's liability under this warranty is limited to the repair or replacement of the defective product, as described above. In no event shall the seller be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, loss of use, or damage to other property.
Target audience for warranty
This warranty is applicable exclusively to the original purchaser and is non-transferable. To verify original ownership, proof of purchase is required. If products are sold, purchased, or used through unauthorized dealers, the warranty is invalidated and no warranty coverage, services, repairs, or replacements will be provided.
Warranty Period
To ensure exceptional product quality and to spare customers from concerns about product quality issues for a certain period, our company offers an appropriate free warranty period to protect customer rights. The text below lists the warranty periods for our main products, and for the specific warranty times of all products, please refer to the table at the bottom.
1.Our most important product, Electroacoustic Analyzer CRY6151B, comes with a one-year warranty.
2.For most of our shielding boxes, such as the CRY7xx series, our company also commits to a one-year warranty.
All products provided by CRYSOUND exemplify exceptional craftsmanship and enduring durability. By choosing a CRYSOUND product, you're not only acquiring one of the most reliable devices on the market but also making a dependable investment in your future work. We commit to providing you with superior warranty support, ensuring that your equipment operates at its best continuously.
Service during the warranty period
During the warranty period, the seller will provide the following warranty services:
1) Provide free user manuals, installation, operation, and maintenance manuals for the product;
2)During the warranty period, CRYSOUND provides warranty repair services. The warranty for repair is valid for one year and covers only the repaired part. The general warranty period is not extended accordingly.（Repair service warranty usually refers to the additional warranty protection provided by the manufacturer or supplier for the repaired part of the product during the warranty period. This means that if The product has malfunctioned during the warranty period and and needs repair, the repaired part will enjoy an additional warranty for a specific period of time.）
3) Provide 7×24 technical services and technical support services.
4) The expenses incurred during the warranty period shall be borne by our company;
Services Beyond The Warranty Period
Beyond the warranty period, our company will provide free technical consulting services and non free maintenance for the products supplied for this project. The service methods and contents that can be provided are as follows:
1) Telephone consultation service:
Technicians provide technical consultation and fault analysis solutions related to the system through telephone consultation services. The company has dedicated maintenance personnel who provide mobile consultation services 7×24.
2) Email service
Maintenance personnel provide technical support for system failures described by purchaser through email replies.
3)On-site service
For those who require on-site service, maintenance personnel can provide on-site service.
4) Problem consultation service
We mainly deal with operational issues,System issues,Product function Q&A,Customer needs and improvement suggestions for the product.
Exclusions
Our warranty exclusively covers defects in materials and workmanship that occur during the manufacturing process. Consequently, the warranty does not cover manuals, fuses, disposable batteries, or damage from neglect, misuse, contamination, alteration, accident, or abnormal conditions of operation or handling, including failures caused by use outside of the product's specifications, normal wear and tear of mechanical components, negligent use, incorrect power supply, incorrect connection to the equipment,or failure to install, use, or maintain the product in accordance with the seller's instructions.Meanwhile, product damage caused by natural disasters, including but not limited to fires, floods, earthquakes, and other natural disasters, is also not covered by the warranty.
Obligations Of The Purchaser
The purchaser is responsible for notifying the seller of any defects or problems with the product within the warranty period. The purchaser must also provide proof of purchase and a detailed description of the problem. The purchaser is obligated to cooperate with the seller in the diagnosis and resolution of the problem, including allowing the seller or its authorized representative to inspect the Product.Failure to provide such notice within the specified time period shall constitute a waiver of the purchaser's warranty claims.
Limitation of Liability
The seller's liability under this warranty is limited to the repair or replacement of the defective product, as described above. In no event shall the seller be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, loss of use, or damage to other property.
Target audience for warranty
This warranty is applicable exclusively to the original purchaser and is non-transferable. To verify original ownership, proof of purchase is required. If products are sold, purchased, or used through unauthorized dealers, the warranty is invalidated and no warranty coverage, services, repairs, or replacements will be provided.
Warranty Period
To ensure exceptional product quality and to spare customers from concerns about product quality issues for a certain period, our company offers an appropriate free warranty period to protect customer rights. The text below lists the warranty periods for our main products, and for the specific warranty times of all products, please refer to the table at the bottom.
1.Our most important product, Electroacoustic Analyzer CRY6151B, comes with a one-year warranty.
2.For most of our shielding boxes, such as the CRY7xx series, our company also commits to a one-year warranty.
Handheld Acoustic Camera
Fixed Acoustic Camera
Drone-mounted Acoustic Camera
Accessories
- Ultrasound Generator
- Thermal Imaging Camera Module
- Smart battery pack
- Smart battery charger
series #
CRY2620
CRY8120
CRY2620M
CRY2626G
IA1100
IA1300
IA2000
IA1100
warranties
2 Years
2 Years
2 Years
2 Years
2 Years
2 Years
1 Years
1 Years